CL
Chantell L

1 reviews | Active since Sept 2013

23 Dec 2016, 10:04

UNAUTHORIZED DEBIT ORDER

<p>After telephonic correspondence with the *********** team from African Bank, I confirmed that the actual debit order dat ewill be 28th (this is after receiving an sms that they will deduct on an eralier date, and I phoned them to rectify the date), the still went and deducted my last R400 out of my account. I spoke to a very rude, *********** Thamshanqa Vulana (he can barely speak english or pronounce any words), he was rude and not hekpfull at all. I have been tranferred to his manager who is alos *********** and in no way able to assist! I want my money back before COB today!! I will proceed to SAPS to open a case of theft against African Bank! You stole my money!!!!!!!!!!! The agreed date was the 28th and not the 23rd!!!!</p>

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Replies (1)
African Bank
African Bank's reply28 Dec 2016, 10:18
Official

Thank you for referring your concerns via Hello Peter.

We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.

Should you need to, please contact our Customer Care contact centre on ***

Kind Regards

Contact Centre Support Team

***