Unauthorized Debit of R1800 from My Account - Unacceptable from a Big Bank like African Bank!

I am shocked and disappointed at the blatant disregard for customer security at African Bank. Despite their claims of being a reputable and trustworthy financial institution, they have failed to protect my account from unauthorized transactions.

On 01/03/2025, I discovered that R1800 had been debited from my account without my knowledge or consent. The transaction was made by INZBFS, with a notation indicating that I had mandated the payment. This is categorically false. I have checked my account and mobile banking app, and there is no record of any such mandate.

But this is not an isolated incident. African Bank's debit order system is a mess. For the past 2 years, I have been battling with a company that keeps debiting my account without my authorization. I have repeatedly reversed these transactions, but the company continues to debit my account. When I visit a branch to cancel the debit order, I'm told that they can't do it. This is unacceptable.

That was a major red flag that I ignored, and now I'm paying the price. How can a big bank like African Bank allow this to happen? Don't they have adequate security measures in place to prevent unauthorized transactions? As a customer, I expect my account to be secure and my money to be protected.

I demand that African Bank takes immediate action to:

1. Reverse the unauthorized debit of R1800 from my account. 2. Return the full amount to my account without delay. 3. Conduct a thorough investigation into this incident and provide me with a detailed explanation. 4. Fix their debit order system to prevent unauthorized transactions. 5. Provide a clear process for canceling debit orders that are no longer authorized.

I hope that by sharing my experience on HelloPeter, I can warn others about the potential risks of banking with African Bank and prompt them to take action to improve their security measures.

*Account Details:*

- ID Number: ***....... - Account Holder: Ntombifuthi Ngwenya

I look forward to hearing from African Bank and resolving this matter promptly.