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Siphokazi N
1 reviews | Active since Sept 2015
13 Dec 2024, 12:58
unauthorized debit
I received an sms on the 10/12/2024 from African bank saying that they will be making a debit on the 13/12/2024 if I do not want that and want to keep my debit date I must respond with a NO which I did. Yesterday *** I got another sms "reminder" that the debit will go off on the 13th. I called them and they assured me that if I responded no there wont be a debit order as I clearly informed them that I will not be getting paid today and my debit date is the 23rd which is literally 10 days after the actual date they want to debit. I went to the shops to buy my necessities only to find that I have no money it was taken by African bank without my consent. I am deeply disappointed by the way you just ignore instructions and I want the money reversed as it has its own needs.
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Replies (13)0
Replies (13)SN
Siphokazi N's updateReviewer Update
13 Dec 2024, 14:51***, ***
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Siphokazi N's update13 Dec 2024, 14:51
Reviewer Update
***, ***
African Bank's replyOfficial
13 Dec 2024, 19:31Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply13 Dec 2024, 19:31
Official
Thanks for speaking up and calling us out. Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
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Siphokazi N's updateReviewer Update
13 Dec 2024, 23:08You are really taking me for a fool ne, Africanbank: Hello Siphokazi Nomandela. We have not received confirmation of your contact number. Your query will be closed if your contact number is not verified in 24 hours. Reference number ***. Reply Yes to this SMS. For more info, call 0861 111 01. This is your message after I responded yes. really?
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Siphokazi N's update13 Dec 2024, 23:08
Reviewer Update
You are really taking me for a fool ne, Africanbank: Hello Siphokazi Nomandela. We have not received confirmation of your contact number. Your query will be closed if your contact number is not verified in 24 hours. Reference number ***. Reply Yes to this SMS. For more info, call 0861 111 01. This is your message after I responded yes. really?
African Bank's replyOfficial
14 Dec 2024, 13:38Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply14 Dec 2024, 13:38
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
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Siphokazi N's updateReviewer Update
16 Dec 2024, 18:10I still haven't received my money
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Siphokazi N's update16 Dec 2024, 18:10
Reviewer Update
I still haven't received my money
African Bank's replyOfficial
17 Dec 2024, 13:21Thanks for speaking up and calling us out. A refund has been made to your account on the 14th December. Normal EFT turn around time is within 24-48 hours. Please check your statement if the payment has not been received.
African Bank's reply17 Dec 2024, 13:21
Official
Thanks for speaking up and calling us out. A refund has been made to your account on the 14th December. Normal EFT turn around time is within 24-48 hours. Please check your statement if the payment has not been received.
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Siphokazi N's updateReviewer Update
17 Dec 2024, 13:25There is no money received. I have been inconvenienced since the debit date as I had plans for that money. The least you could've done was to do an immediate payment. Now it's been four days without those funds
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Siphokazi N's update17 Dec 2024, 13:25
Reviewer Update
There is no money received. I have been inconvenienced since the debit date as I had plans for that money. The least you could've done was to do an immediate payment. Now it's been four days without those funds
African Bank's replyOfficial
17 Dec 2024, 14:15Thanks for speaking up and calling us out. Normal EFT turn around time is within 24-48 hours. I'm really sorry for the inconvenient.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
African Bank's reply17 Dec 2024, 14:15
Official
Thanks for speaking up and calling us out. Normal EFT turn around time is within 24-48 hours. I'm really sorry for the inconvenient.
Your African Bank Support Specialist team
***
Your African Bank Support Specialist team
***
SN
Siphokazi N's updateReviewer Update
18 Dec 2024, 06:08You have now taken money for the second time but the first debit has not been returned to me. You are hell bent on making life difficult for me. How do you expect me to do the things I need to do if you keep my money and still take more money from ne😡😡😡😡😡😡😡
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Siphokazi N's update18 Dec 2024, 06:08
Reviewer Update
You have now taken money for the second time but the first debit has not been returned to me. You are hell bent on making life difficult for me. How do you expect me to do the things I need to do if you keep my money and still take more money from ne😡😡😡😡😡😡😡
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Siphokazi N's updateReviewer Update
18 Dec 2024, 06:09Don't tell me about 48hours because it's been more than 48 hours since you apparently returned the money
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Siphokazi N's update18 Dec 2024, 06:09
Reviewer Update
Don't tell me about 48hours because it's been more than 48 hours since you apparently returned the money
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Siphokazi N's updateReviewer Update
18 Dec 2024, 10:26I will be reversing the money taken today if my money does not reflect back into my account by midday
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Siphokazi N's update18 Dec 2024, 10:26
Reviewer Update
I will be reversing the money taken today if my money does not reflect back into my account by midday
African Bank's replyOfficial
18 Dec 2024, 11:23Hi Siphokazi, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply18 Dec 2024, 11:23
Official
Hi Siphokazi, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's replyOfficial
18 Dec 2024, 11:23Hi Siphokazi, I noted your earlier post and have provided a response there. Kindly confirm its receipt.
African Bank's reply18 Dec 2024, 11:23
Official
Hi Siphokazi, I noted your earlier post and have provided a response there. Kindly confirm its receipt.