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sashen N
1 reviews | Active since Aug 2017
27 Jul 2024, 12:55
Unauthorized Debit Amount
Good Day, I'm writing this terrible service for a second time. As per my previous complaint regarding the same issue with African Bank. I previous made an arrangement to pay my loan with African Bank which was R250. This month African Bank debits my account with R571, with no prior communication or knowledge. How does a big company do shady things like this????
At no point did I give African Bank permission to debit my account of R571, as per previous calls and communication arrangement was made at R250 due to unemployment, I am currently still sticking my end of the deal and paying this loan, but African Bank feels they have a right to debit their own amount. This is totally unfair on me, as this is uncalled for due my finance situation.
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
27 Jul 2024, 13:38Hi there, In order to address your Hello peter complaint, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. As per telephone conversation please visit the nearest branch as we are unable to verify the details of your account.
African Bank's reply27 Jul 2024, 13:38
Official
Hi there, In order to address your Hello peter complaint, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. As per telephone conversation please visit the nearest branch as we are unable to verify the details of your account.
sN
sashen N's updateReviewer Update
27 Jul 2024, 13:55Good Day, kindly note I am not available to reach out to the branch, if that was possible I would have done that. On previous calls, my contact details was never a problem as you'll phone 10times a day. It's not my problem your systems are showing errors. Please may you kindly advise as to how my above complaint gets resolved?
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sashen N's update27 Jul 2024, 13:55
Reviewer Update
Good Day, kindly note I am not available to reach out to the branch, if that was possible I would have done that. On previous calls, my contact details was never a problem as you'll phone 10times a day. It's not my problem your systems are showing errors. Please may you kindly advise as to how my above complaint gets resolved?
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sashen N's updateReviewer Update
29 Jul 2024, 17:16Good day, the 0861 number is unreachable, the self service site does not allow me to register for a new profile, and 3rdly I don't have time to go to the branch...so I ask again how is my complaint getting assisted?
Furthermore should I not receive any assistance within 48hrs, I will go the the ombudsman lay a complaint, requesting further details as to how my debit order changed from R250 to R571 without my authorization.
Thank you
Furthermore should I not receive any assistance within 48hrs, I will go the the ombudsman lay a complaint, requesting further details as to how my debit order changed from R250 to R571 without my authorization.
Thank you
sN
sashen N's update29 Jul 2024, 17:16
Reviewer Update
Good day, the 0861 number is unreachable, the self service site does not allow me to register for a new profile, and 3rdly I don't have time to go to the branch...so I ask again how is my complaint getting assisted?
Furthermore should I not receive any assistance within 48hrs, I will go the the ombudsman lay a complaint, requesting further details as to how my debit order changed from R250 to R571 without my authorization.
Thank you
Furthermore should I not receive any assistance within 48hrs, I will go the the ombudsman lay a complaint, requesting further details as to how my debit order changed from R250 to R571 without my authorization.
Thank you
African Bank's replyOfficial
29 Jul 2024, 17:57Hi Sashen, In order to address your Hello peter complaint, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. As per telephone conversation please visit the nearest branch as we are unable to verify the details of your account.
African Bank's reply29 Jul 2024, 17:57
Official
Hi Sashen, In order to address your Hello peter complaint, we need to ensure we protect you and follow the procedure we use to identify and verify our customers. As per telephone conversation please visit the nearest branch as we are unable to verify the details of your account.
sN
sashen N's updateReviewer Update
29 Jul 2024, 21:23So it's fine to inconvenience me, and go to the nearest branch????with you'll pathetic service and system that cannot verify my details, yet you'll have a debit order on my account, and call me all the time???
What is there to verify????
What is there to verify????
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sashen N's update29 Jul 2024, 21:23
Reviewer Update
So it's fine to inconvenience me, and go to the nearest branch????with you'll pathetic service and system that cannot verify my details, yet you'll have a debit order on my account, and call me all the time???
What is there to verify????
What is there to verify????
African Bank's replyOfficial
30 Jul 2024, 08:33Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply30 Jul 2024, 08:33
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***