LK
Lesley K
1 reviews | Active since Sept 2024
30 Sept 2024, 13:46
unauthorized
African bank debited my bank account without my knowledge or approval or authorization of a debit order today. I tried to call the call center they tell me my profile is blocked and cannot assist me with the unauthorized debit order query i have. I did not authorize the debit order in any way possible.
Helpful (0)
Replies (10)0
Replies (10)LK
Lesley K's updateReviewer Update
30 Sept 2024, 13:56Spoke to an agent and the agent referred to the branch, requested to speak to team leader but the team leader by the name of Nontobeko Mchunu was neither helpful and also referred me to the branch. i only have a loan with African bank and how can African bank debit my account without my authorization to debit.
LK
Lesley K's update30 Sept 2024, 13:56
Reviewer Update
Spoke to an agent and the agent referred to the branch, requested to speak to team leader but the team leader by the name of Nontobeko Mchunu was neither helpful and also referred me to the branch. i only have a loan with African bank and how can African bank debit my account without my authorization to debit.
African Bank's replyOfficial
30 Sept 2024, 15:10Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
We hope to talk to you soon.
African Bank's reply30 Sept 2024, 15:10
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
We hope to talk to you soon.
LK
Lesley K's updateReviewer Update
30 Sept 2024, 15:50Hi African bank I did get your 2 missed calls, called back and spoke to Edwin Phokane but still he told me my profile is blocked, if you can please call again. How does a profile get blocked and yet be debit an unauthorized debit.
LK
Lesley K's update30 Sept 2024, 15:50
Reviewer Update
Hi African bank I did get your 2 missed calls, called back and spoke to Edwin Phokane but still he told me my profile is blocked, if you can please call again. How does a profile get blocked and yet be debit an unauthorized debit.
African Bank's replyOfficial
30 Sept 2024, 16:02Hi Lesly, the account gets to be blocked due to FICA update. Yes you only have a loan however there would've been SMS sent to remind you to visit the branch for FICA update and that can only be done at the branch.
African Bank's reply30 Sept 2024, 16:02
Official
Hi Lesly, the account gets to be blocked due to FICA update. Yes you only have a loan however there would've been SMS sent to remind you to visit the branch for FICA update and that can only be done at the branch.
LK
Lesley K's updateReviewer Update
30 Sept 2024, 16:40I do not remember getting an sms like that, however i will go but I wish to know why am I being debited an unauthorized debit of R869 and some change without my permission. This is unacceptable at all
LK
Lesley K's update30 Sept 2024, 16:40
Reviewer Update
I do not remember getting an sms like that, however i will go but I wish to know why am I being debited an unauthorized debit of R869 and some change without my permission. This is unacceptable at all
LK
Lesley K's updateReviewer Update
02 Oct 2024, 09:13I went to the branch and got my profile fixed. Then called you guys based on the unauthorized debit still you guys could help, the agent I spoke to while i was still at the branch said a portion of the debit can still be refunded and not the whole amount based on an arranged amount then transferred me to customer service for some reason the lady at customer service could not access my profile because of the pop up messages were not coming throigh to me, how possible eould that be I dont know because at the branch the pop up message I received and when we nade the call the first agent was able to sebd and i was able to receive the pop up message.
The branch also told me something of a shock to me that even if you guys were to do a refund I must have an african bank myworld account because you wont be able to sebd any refund to anyone who is using another bank which I find a bit disturbing to say I must now hace an account I dont want to have because of this refund? The service at your bank is a bit worrying to me. Please sort my refund even if its not a full amount its ok I need my money to get to my new workplace
The branch also told me something of a shock to me that even if you guys were to do a refund I must have an african bank myworld account because you wont be able to sebd any refund to anyone who is using another bank which I find a bit disturbing to say I must now hace an account I dont want to have because of this refund? The service at your bank is a bit worrying to me. Please sort my refund even if its not a full amount its ok I need my money to get to my new workplace
LK
Lesley K's update02 Oct 2024, 09:13
Reviewer Update
I went to the branch and got my profile fixed. Then called you guys based on the unauthorized debit still you guys could help, the agent I spoke to while i was still at the branch said a portion of the debit can still be refunded and not the whole amount based on an arranged amount then transferred me to customer service for some reason the lady at customer service could not access my profile because of the pop up messages were not coming throigh to me, how possible eould that be I dont know because at the branch the pop up message I received and when we nade the call the first agent was able to sebd and i was able to receive the pop up message.
The branch also told me something of a shock to me that even if you guys were to do a refund I must have an african bank myworld account because you wont be able to sebd any refund to anyone who is using another bank which I find a bit disturbing to say I must now hace an account I dont want to have because of this refund? The service at your bank is a bit worrying to me. Please sort my refund even if its not a full amount its ok I need my money to get to my new workplace
The branch also told me something of a shock to me that even if you guys were to do a refund I must have an african bank myworld account because you wont be able to sebd any refund to anyone who is using another bank which I find a bit disturbing to say I must now hace an account I dont want to have because of this refund? The service at your bank is a bit worrying to me. Please sort my refund even if its not a full amount its ok I need my money to get to my new workplace
African Bank's replyOfficial
02 Oct 2024, 10:20Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank's reply02 Oct 2024, 10:20
Official
Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank's replyOfficial
02 Oct 2024, 10:48Thanks for speaking up and calling us out. Thank you for responding to the SMS. We're giving your concern our full attention and we'll get back to you shortly. We have escalated you refund query to the relevant team for further assistance.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply02 Oct 2024, 10:48
Official
Thanks for speaking up and calling us out. Thank you for responding to the SMS. We're giving your concern our full attention and we'll get back to you shortly. We have escalated you refund query to the relevant team for further assistance.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
LK
Lesley K's updateReviewer Update
02 Oct 2024, 11:27Got a call but no one spoke. Dont know if it is African bamk or not
LK
Lesley K's update02 Oct 2024, 11:27
Reviewer Update
Got a call but no one spoke. Dont know if it is African bamk or not
African Bank's replyOfficial
02 Oct 2024, 12:00Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. Please note that your refund has been approved.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply02 Oct 2024, 12:00
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together. Please note that your refund has been approved.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***