Unauthorised Transaction

I am extremely disappointed with the level of service I have received regarding a dispute I logged for an unauthorised transaction on 28 November. More than a month has passed, and to date I have received no feedback or meaningful update.

I have contacted your call centre multiple times, yet each consultant provides different information, which clearly reflects a lack of alignment and competence.

This has been frustrating and unacceptable, especially for a matter of this seriousness. I have been patient, but it is evident that my concern has not been treated with the urgency or professionalism it deserves. As a result, I am now in the process of moving my salary and debit orders to another bank.

Please consider this email as a formal complaint. I expect immediate feedback and clarity on the status of my dispute.