AM
Asanda M
1 reviews | Active since Jan 2020
11 Dec 2025, 07:53
Unauthorised Transaction
An unauthorised online transaction went off my account on the 26th. When I called to report it I was informed to only call back once it has been processed which I did on the 28th.
It was logged and till this day no feedback has been provided, R1000 is alot of money to just go missing especially when I never authorised that transaction. I really need my money please!
Helpful (0)
Replies (5)0
Replies (5)
African Bank's replyOfficial
11 Dec 2025, 09:37Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
African Bank's reply11 Dec 2025, 09:37
Official
Your security is a priority. To address your concern, we follow to our standard customer identification and verification process. Upon registering your concern, look out for a verification SMS. Reply 'Yes' to proceed.
African Bank's replyOfficial
11 Dec 2025, 10:02Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply11 Dec 2025, 10:02
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
AM
Asanda M's updateReviewer Update
11 Dec 2025, 16:41Stop talking to me soon? I was expecting feedback today.
AM
Asanda M's update11 Dec 2025, 16:41
Reviewer Update
Stop talking to me soon? I was expecting feedback today.
African Bank's replyOfficial
11 Dec 2025, 18:09. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply11 Dec 2025, 18:09
Official
. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
AM
Asanda M's updateReviewer Update
27 Jan 2026, 13:35African Bank – Unacceptable Delay & Poor Service on Unauthorised Transaction
I am extremely disappointed with African Bank’s handling of an unauthorised transaction on my account, which was reported over two months ago and is still unresolved.
Two months later, I have received no proactive communication, no clear feedback, and no resolution. I am forced to follow up using my own airtime, only to be placed on hold for long periods and, in many cases, have the call cut off before I can be assisted. This is incredibly frustrating and unacceptable.
An unauthorised transaction is a serious matter and should be treated with urgency. The lack of communication, excessive delays, and poor customer service fall far below reasonable banking standards.
I am requesting:
- Immediate feedback on the status of the investigation
- A clear explanation for the prolonged delay
- Refund of the unauthorised transaction without further delay
If this matter is not resolved urgently, I will escalate it to the Ombudsman for Banking Services. I expect African Bank to take accountability and resolve this matter as a priority.
AM
Asanda M's update27 Jan 2026, 13:35
Reviewer Update
African Bank – Unacceptable Delay & Poor Service on Unauthorised Transaction
I am extremely disappointed with African Bank’s handling of an unauthorised transaction on my account, which was reported over two months ago and is still unresolved.
Two months later, I have received no proactive communication, no clear feedback, and no resolution. I am forced to follow up using my own airtime, only to be placed on hold for long periods and, in many cases, have the call cut off before I can be assisted. This is incredibly frustrating and unacceptable.
An unauthorised transaction is a serious matter and should be treated with urgency. The lack of communication, excessive delays, and poor customer service fall far below reasonable banking standards.
I am requesting:
- Immediate feedback on the status of the investigation
- A clear explanation for the prolonged delay
- Refund of the unauthorised transaction without further delay
If this matter is not resolved urgently, I will escalate it to the Ombudsman for Banking Services. I expect African Bank to take accountability and resolve this matter as a priority.