BK
Bertha K
1 reviews | Active since Nov 2018
06 Jun 2026, 09:43
Unauthorised Savings Account & Unexpected Charges
During an online interaction which had absolutely unrelated to any savings product , a savings account was apparently opened in my name without my consent. I never signed up for this account, never agreed to its terms and conditions and I was never informed that it was being opened. Now I am being told that bank charges have been piling up in this account, an account I didn't open, didn’t authorise and never used. How can I be charged and held liable for fees on a product I never asked for? This raises serious concerns about information misuse. These tactics are totally UNACCEPTABLE.
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Replies (1)African Bank's replyOfficial
06 Jun 2026, 12:39Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
African Bank's reply06 Jun 2026, 12:39
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
We hope to talk to you soon.
Your African Bank Support Specialist team
