Unauthorised deductions

You decide to deduct an extra amount from my account without even consulting with me to find out if i have the extra money you are mentioning. I call the call the centre and i speak to a very rude girl who says there is nothing she can do about it. What nonsense is that! Dont you think if i had the extra money i would pay it!!! Dont put me further in debt! Cancel the amounts you plan to cancel as i dont have that money available! No one phoned me to ask me if i was able to pay the extra amount. As far as i know that is against the CPA. I need to consent to you deducting the extra amount. i cant afford the amounts you want to deduct from me!