Unauthorised debits

I am so utterly exasperated by your continuous ********* and ******** behaviour pertaining to my loan payments, I have endured this inconvenience and ********* behaviour for far too long now, my contractual agreement states that you people are to debit my account on the 25th of every month as that is aligned with my payment dates, however you debit my account any time it suits you!

Getting in contact with anyone is a tedious process you are more likely to hold for 30min without anyone assisting you, this is frustrating to say the least!

Your customer approach needs to be introspected, this is pathetic!