Unauthorised debit orders

African Bank is sickening. I don’t know how this bank continue to exist or survive, given their level of incompetency and disregard for its customers. African Bank ran an unauthorized additional debit of R2035 on my account and promised to refund me on 27 May 2019. I phoned yesterday late (27 May) to follow up on the refund, I was told this is not logged on their system. Mind you, the same thing happened in April 2019 where they ran an additional debit of R663, but refunded me, at which point I was assured not further unauthorized additional debits orders would run. Does African Banks employ retards or is the bank just plain ******** and disrespectful to its customers. This is not the first time I have had to address issues with this bank, but every time I experience problems. One has to take drastic steps to address issues, otherwise you will be left miserable.