1 reviews | Active since Dec 2016

25 Oct 2017, 07:07

Unauthorised debit orders

I sick and tired of African bank's collection agency debuting money from my account without authorization. I complained about this last month and then this month it happens again. I spoke to a lady in African bank and they assured me it won't happen again but i guess she was lying. I am taking this to the Ombudsmen. Please give me the details of the agency collexlctimg on your behalf. I made an arrangement with African bank to debit R300 on my new account and then their debt collection agency went to my account without permission and debuted R500. O I am sick and tired of this **********. I am gonna take this up with the debt collection council.

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Replies (2)
African Bank
African Bank's reply25 Oct 2017, 15:05
Official

Dear Tebogo,

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank
African Bank's reply27 Oct 2017, 11:05
Official

Dear Ms. Moya

Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.

If you need anything else, we're only a phone call away.

Your African Bank Support Specialist team

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