1 reviews | Active since Dec 2016

27 Sept 2017, 06:40

Unauthorised debit orders

The collections company that African bank hired to collect on its behalf is busy debiting my account without authorization. This is the reason I no longer pay my account. Wanted them to explain to me first who authorised them to debit my account as i had advised them that i have changed my banking details but they still go into my previous bank and take my child's school fees. To show that what they are doing is ***** they constantly change reference numbers so that when I dispute and block their reference they will be able to debut with a different reference. M sick and tired of this *****. Should it happen again I will be forced to report it to the police. In fact I am calling the Ombudsmen today. This is *******, want them to send me a recording authorising them to debit my account.

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Replies (1)
African Bank
African Bank's reply27 Sept 2017, 16:28
Official

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Contact Centre Support Specialist Team
Contact number: ***