LE
Lekganyane E
1 reviews | Active since Jan 2015
19 Dec 2023, 08:44
Unauthorised debit order
I’m disappointed and exhausted. I have never dealt with such a pathetic bank. I regret why I took my credit card with them. Being in arrears could mean a lot to a person. But you get harassed like you are a ********. Unauthorised debit orders with very big amounts. The customer care and their team leaders are so ***********. You call to cancel a debit order they refuse and want to make an arrangement. Tjooo I just wish I could just close by account and get over useless african bank. If you planning of getting a credit card with them. Good luck but I wouldn’t suggest. Things are not in order in that bank. I doubt they even have QA and risk department because they not compliant. They undermine PASA and ombudsman.
Helpful (0)
Replies (6)0
Replies (6)
African Bank's replyOfficial
19 Dec 2023, 14:59Thanks for speaking up and calling us out. I have contacted you however the call was disconnected. Please give us a call on ***so that we can get to the bottom of this.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply19 Dec 2023, 14:59
Official
Thanks for speaking up and calling us out. I have contacted you however the call was disconnected. Please give us a call on ***so that we can get to the bottom of this.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
19 Dec 2023, 15:00Thanks for speaking up and calling us out. I have contacted you however the call was disconnected. Please give us a call on ***so that we can get to the bottom of this.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply19 Dec 2023, 15:00
Official
Thanks for speaking up and calling us out. I have contacted you however the call was disconnected. Please give us a call on ***so that we can get to the bottom of this.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
19 Dec 2023, 15:00Thanks for speaking up and calling us out. I have contacted you however the call was disconnected. Please give us a call on ***so that we can get to the bottom of this.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply19 Dec 2023, 15:00
Official
Thanks for speaking up and calling us out. I have contacted you however the call was disconnected. Please give us a call on ***so that we can get to the bottom of this.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
LE
Lekganyane E's updateReviewer Update
19 Dec 2023, 15:05The call was disconnected because you not helping with the issue but defending the ******* actions of African bank.. I will have to gather the funds and close off your account so I cannot ever be bothered and harassed by you. How can you debit R17800 in one month from a persons account??? Where do I get that money from? Now my son has no nappies and food because of your misbehaviour. You refuse to cancel debit order and refund me. That’s so sick
LE
Lekganyane E's update19 Dec 2023, 15:05
Reviewer Update
The call was disconnected because you not helping with the issue but defending the ******* actions of African bank.. I will have to gather the funds and close off your account so I cannot ever be bothered and harassed by you. How can you debit R17800 in one month from a persons account??? Where do I get that money from? Now my son has no nappies and food because of your misbehaviour. You refuse to cancel debit order and refund me. That’s so sick
African Bank's replyOfficial
19 Dec 2023, 17:07Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply19 Dec 2023, 17:07
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's replyOfficial
20 Dec 2023, 12:21Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
African Bank's reply20 Dec 2023, 12:21
Official
Thanks for giving us a chance to make things right. We've sent you our reply and we're happy that we can move on from this matter together.
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***
If you need anything else, we're only a phone call away.
Your African Bank Support Specialist team
***