Unauthorised Debit Deductions – Possible *****

Dear African Bank Team,

I am writing to formally raise a complaint regarding unauthorised debit deductions made from my account.

An amount of 820 was deducted from my account not once, but twice, without my consent or approval. I did not authorise any debit order, nor did I receive any communication requesting permission to proceed with these deductions.

I would like to know who approved or processed these transactions, as this matter appears to be *****ulent.

This situation has caused me financial inconvenience, and I believe it is a serious breach of my account security. If this issue is not resolved urgently, I will have no option but to open a formal ***** case and escalate the matter further.

Please investigate this matter immediately and provide:

* The reason for the deductions * Proof of authorisation * A full refund of the unauthorised amounts

I expect urgent feedback.

Kind regards, Refilwe Mpele