unauthorised debit

On the 28.01.2015<br> I made a payment arrangement for my two overdue accounts.<br> I advised please start debiting as of the 27-02-2015.<br> Guess what?<br> On the 30.01.2015 african bank debited the funds.<br> I dont have transport money for me to go to work becuase of african banks ***********s.<br> I call on the 31.01.2014 and spoke to a agent to get a refund,she advised me to send my bank statement and the refund will be done within 24hrs and she provided me with her supervisors email.<br> I tried sending the email guess what he email she gave me was incorrect.i call on another occasion spoke to andrew he told me he will get nomasonto 's manager will call me as it was a agreement between them and me i said okay i will waite.<br> Andrew told that she will call me at 5 guess what? <br> No one called.<br> I then called on the same day after 5 and spoke to simphwe and his manager where i logged a official complaint (MR DANIELS Your African Bank complaint Tal10129 has been logged and will be dealt with within 5 working days. Contact: ***<br> <br> called)<br> Till today i am sitting and awaiting feedback from african bank.<br>