Unauthorised DebiCheck deduction and Regulatory Compliance Concerns

You have made no attempt to contact me. I have no record of any calls from African Bank, and my emails remain unanswered. An unauthorised amount was debited from my account without my consent. This constitutes improper conduct. Reverse the full amount immediately and confirm in writing once this has been done.

Thank you for the response, however I find it concerning that you state you are giving this matter your “full attention”, yet 12 days have passed without any resolution.
An unauthorised debit was processed from my account and transferred into an African Bank account without my consent. This is extremely serious and raises concerns about how African Bank is handling customer funds. From my perspective, this amounts to *****ulent conduct.
At any other bank in South Africa, a debit order reversal request is typically processed within 24 hours. The fact that this matter has remained unresolved for nearly two weeks is unacceptable.
It is also concerning that several African Bank staff members appear to lack a clear understanding of compliance requirements and how DebiCheck authorisations work. A DebiCheck debit order requires explicit customer authentication and approval, which did not occur in this instance.
This situation makes one question how safe one’s money is when it is held in or transferred to an African Bank account.
I again request that the unauthorised debit be reversed immediately and that written confirmation be provided once this has been done.

After reviewing other complaints, it appears that the practice of deducting money from clients’ accounts without their permission may be more common than it should be. This is deeply concerning and raises serious questions about the bank’s practices. Such actions could be considered *****ulent and should be properly investigated. The bank also needs to ensure that its employees are adequately trained and knowledgeable, as it is troubling when ********* practices appear to be justified.

You called at 18:48, my phone rang for only a second. it was obviously done to show that you called so that you could reply and mention that you tried to call me but there was no response. Why would you even call at this time and what response were you expecting in one second?

Please email my application so that I can verity this.