Unacceptable treatment by African bank

I made a cash deposit of R2000 at the African bank Atm inside the Umlazi mega city branch with the help of the consultant. A few days later when I realised that the funds are not reflecting on my account I wrote and email and followed up with a call since there was no response to the email. I was told that the matter would be escalated and resolved within 48 hours. It's been 6 days now and nothing from African bank, when I called them today they kept putting me on hold and eventually told me they will escalate the matter . When I asked to speak to the supervisor on duty the call was dropped. I'm extremely frustrated and really considering withdrawing all my funds and closing the account if this is what African bank does to it's loyal clients. I've spent so much airtime calling them and still have had no success for such a simple problem on their side. If I dont get my MONEY in the next 48 hours I will blast you on all social networks then report you to the banks ombudsman.