1 reviews | Active since Jan 2023
Unacceptable Service and Lack of Resolution
I am writing to express my extreme dissatisfaction and frustration with the abysmal service I have received from African Bank regarding a recent inquiry and subsequent payment issue.
On 25 April 2024, I made an immediate payment from my African Banck account to another bank. However, the payment did not go through as intended. Concerned about the status of my funds, I promptly contacted African Bank to seek assistance and resolve the issue.
To my dismay, I was informed that it would take up to 48 hours for the bank to provide any feedback regarding my inquiry. Understandably, I patiently waited for the designated time frame, only to receive an SMS notification within 24 hours claiming that my query had been resolved. However, to my utter disbelief, no one from African Bank had even bothered to contact me, let alone resolve the issue at hand. It became evident that the bank's idea of "resolution" was simply closing queries without any actual resolution.
Frustrated by this blatant disregard for customer service, I called African Bank once again to seek clarification and demand proper resolution. Much to my dismay, I was met with the same scripted response, with the representative reiterating the need for an investigation and that my query was being dealt with and the process of escalation. This repetitive cycle of promising resolution within 48 hours followed by the complete lack of action is not only unacceptable but also demonstrates a severe lack of accountability and commitment to customer satisfaction.
As a customer of African Bank, I expected a level of professionalism and efficiency that has sorely been lacking in this entire ordeal. The dismissive handling of my concerns and the failure to rectify the issue in a timely manner has not only inconvenienced me but also eroded my trust in the bank's ability to handle even the simplest of inquiries competently.
Therefore, I am formally lodging this complaint and urging African Bank to take immediate and meaningful action to rectify this matter.
They have claimed to have called me and are saying I blocked their number! Why would I do that if my money went missing and I want it from them???? I have tried to engage with a lot of their staff who all cannot even acknowledge a mere customer! That the agent who promised the Team Leader would contact me on 30 April 2024 and has not to this day. The Complaints Specialist, Sylvester Fraser, who I have been running after him to give me feedback at least since 30 April 2024, still nothing! Wow!!!!
They have claimed to have called me and are saying I blocked their number! Why would I do that if my money went missing and I want it from them???? I have tried to engage with a lot of their staff who all cannot even acknowledge a mere customer! That the agent who promised the Team Leader would contact me on 30 April 2024 and has not to this day. The Complaints Specialist, Sylvester Fraser, who I have been running after him to give me feedback at least since 30 April 2024, still nothing! Wow!!!!
