rF
rosheen F
1 reviews | Active since Dec 2015
18 Dec 2015, 11:49
Unacceptable customer service
I am extremely upset with the service I just received from the African bank call centre.<br> <br> Firstly the information sent to your customers are incorrect. I received an SMS on the 17/12/2015 for something that was expiring on the 19/12/2015.<br> <br> Apparently your consultant could not assist me because she is sorry I received the SMS late. I find this truly unacceptable.
Helpful (0)
Replies (1)0
Replies (1)
African Bank's replyOfficial
18 Dec 2015, 13:37Hello RosheenF,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
African Bank's reply18 Dec 2015, 13:37
Official
Hello RosheenF,
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
We have been unable to make contact with you telephonically in respect to your complaint via Hello Peter.
Should you need to, please contact our Customer Care contact centre on ***.
Kind Regards
Ruth Mmotlana
Contact Centre Support Team
***