KS
Katrin S
1 reviews | Active since Mar 2024
13 Mar 2024, 13:46
Unacceptable
I have a 5 year investment with African Bank which matured last Saturday. However the investment has not been paid out into my bank account due to Fika reasons although I have already handed in all required documents weeks ago. My investment account has been blocked now and I have been at a local branch twice, called customer service numerous times and sent various emails but no one is responsible and I still have not received my money. This is absolutely unacceptable.
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Replies (2)KS
Katrin S's updateReviewer Update
15 Mar 2024, 14:01Hi,
Another two days have passed and no one has contacted me nor has my investment been paid out to me. Please sort this out immediately.
Another two days have passed and no one has contacted me nor has my investment been paid out to me. Please sort this out immediately.
KS
Katrin S's update15 Mar 2024, 14:01
Reviewer Update
Hi,
Another two days have passed and no one has contacted me nor has my investment been paid out to me. Please sort this out immediately.
Another two days have passed and no one has contacted me nor has my investment been paid out to me. Please sort this out immediately.
African Bank's replyOfficial
15 Mar 2024, 15:16Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you once feedback has been received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***
African Bank's reply15 Mar 2024, 15:16
Official
Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you once feedback has been received.
Talk to you soon.
Your African Bank Support Specialist team
***
Talk to you soon.
Your African Bank Support Specialist team
***