mA
marschliono A
1 reviews | Active since May 2012
20 Apr 2023, 09:53
unable to verify via sms
I have received a settlement quote 2 days and the account has been paid in full. I now request a paid up letter and for the account to be closed, however they are unable to do that, due the fact that I'm not receiving the pop up SMS on my phone. Currently I'm not in SA and won't be able to visit the branch. I will only be home in December. I would like to close the account and request a paid up letter and would like the account to remove from my ICT listing.
Helpful (0)
Replies (10)0
Replies (10)
African Bank's replyOfficial
20 Apr 2023, 10:51Regrettably services related to paid up letters are not available via email.
You can download a paid-up letter online by registering here: http://bit.ly/AfricanBankSMIB without having to wait for a call or call in.
You can download a paid-up letter online by registering here: http://bit.ly/AfricanBankSMIB without having to wait for a call or call in.
African Bank's reply20 Apr 2023, 10:51
Official
Regrettably services related to paid up letters are not available via email.
You can download a paid-up letter online by registering here: http://bit.ly/AfricanBankSMIB without having to wait for a call or call in.
You can download a paid-up letter online by registering here: http://bit.ly/AfricanBankSMIB without having to wait for a call or call in.
mA
marschliono A's updateReviewer Update
20 Apr 2023, 10:54Hi, i'm not registered on your online platforms, as my mobile number is not register and I will need to visit a branch.
Why is it so difficult for you to forward a paid up letter?
Why is it so difficult for you to forward a paid up letter?
mA
marschliono A's update20 Apr 2023, 10:54
Reviewer Update
Hi, i'm not registered on your online platforms, as my mobile number is not register and I will need to visit a branch.
Why is it so difficult for you to forward a paid up letter?
Why is it so difficult for you to forward a paid up letter?
African Bank's replyOfficial
20 Apr 2023, 11:23Whe need to verify you first and be able to log into your profile.
African Bank's reply20 Apr 2023, 11:23
Official
Whe need to verify you first and be able to log into your profile.
mA
marschliono A's updateReviewer Update
20 Apr 2023, 12:24I can't verify, as I'm not in SA, and i don't receive your pop up message. I would like to request my paid up letter.
mA
marschliono A's update20 Apr 2023, 12:24
Reviewer Update
I can't verify, as I'm not in SA, and i don't receive your pop up message. I would like to request my paid up letter.
African Bank's replyOfficial
20 Apr 2023, 12:59Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply20 Apr 2023, 12:59
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
mA
marschliono A's updateReviewer Update
20 Apr 2023, 13:02I have made 12 calls this morning and none can't assist, as according to them I need to receive the pop up message which I don't. I can't visit the Branch, as I'm not in South Africa.
All I need is a paid up letter and for the account the be closed.
All I need is a paid up letter and for the account the be closed.
mA
marschliono A's update20 Apr 2023, 13:02
Reviewer Update
I have made 12 calls this morning and none can't assist, as according to them I need to receive the pop up message which I don't. I can't visit the Branch, as I'm not in South Africa.
All I need is a paid up letter and for the account the be closed.
All I need is a paid up letter and for the account the be closed.
African Bank's replyOfficial
20 Apr 2023, 13:51Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
African Bank's reply20 Apr 2023, 13:51
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern.
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
Please chat with your Support Specialist team on ***, visit any African Bank branch, or register for self service on www.africanbank.co.za
Your African Bank Support Specialist team
***
mA
marschliono A's updateReviewer Update
20 Apr 2023, 13:54I can't see the number or email address as it's blanked out
mA
marschliono A's update20 Apr 2023, 13:54
Reviewer Update
I can't see the number or email address as it's blanked out
African Bank's replyOfficial
20 Apr 2023, 15:41Thanks for speaking up and calling us out.
We have contacted you, however we where unable to verify you.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Your African Bank Support Specialist team
***
We have contacted you, however we where unable to verify you.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Your African Bank Support Specialist team
***
African Bank's reply20 Apr 2023, 15:41
Official
Thanks for speaking up and calling us out.
We have contacted you, however we where unable to verify you.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Your African Bank Support Specialist team
***
We have contacted you, however we where unable to verify you.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Your African Bank Support Specialist team
***
mA
marschliono A's updateReviewer Update
20 Apr 2023, 15:42you are the most useless reponder.
mA
marschliono A's update20 Apr 2023, 15:42
Reviewer Update
you are the most useless reponder.