Unable to get hold of their legal department

My credit card was in arrears and on the 21/05/2015 I paid the outstanding however when I had to get a card replacement I was advised that the card is \warmed"and I'd have to provide my proof of residence to my nearest branch and I did that at Jabulani Mall Soweto on 30 May...they then logged a query with their contact center to remove my card at legal.<br> And 2days later I recieved an sms notification that my query was not resolved and need to to contact their customer service and when I did that the told me to speak to their legal however their legal doesn't exist...I called number provided to me by the call center *** And that number takes me back to call center who then puts me to collections and then puts me back to call center...<br> I even asked the call center to foward my contact details so they could call me back and that never happened.<br> <br> What I really want to know is....why refer me to a department that doesn't even take calls or doesn't exist???"""