VB
VALARIE B

1 reviews | Active since Feb 2015

25 Feb 2015, 13:56

UNABLE TO EXPLAIN REJECTION OF APPLICATION

A CONSOLIDATION LOAN APPLICATION WAS DONE AT THE BLUFF BRANCH ON 19/02/15.<br> <br> ON THE 20/02/15 MY APPLICATION WAS REJECTED DUE TO AN INCORRECT DIGIT IN MY ID NUMBER ON MY PAYSLIP. THIS WAS RECTIFIED AND CONFIRMED BY MY SALARIES DEP. AND I HAD HANDED A CORRECTED REPRINT OF SAME ON THE SAME DAY TO THE BRANCH AND WAS ASSISTED.<br> <br> 23/02/15 THE BRANCH CONFIRMED THAT THE APPLIC. WAS REJECTED, NOT DECLINED, BUT REJECTED AGAIN WITH NO REASON HENCE I WENT BACK TO THE BRANCH AND REDID THE APPLIC.<br> <br> ON 24/02/15 AFRICAN BANK'S CALL CENTRE CONFIRMED EMPLOYMENT BETWEEN 12H00 & 13HOO THEREAFTER AROUND 14H30 BRANCH CONFIRMED THAT THE APPLIC. WAS REJECTED AGAIN BY THE ASSESSMENT DEP. & THEY DONT KNOW WHY BUT GAVE ME THE H/O NO. TO CONFIRM WHY.<br> <br> CALLED AFRICAN BANK H/O THEY ADVISED THAT I MUST CONTACT THE BRANCH AS THEY CANT ASSIST ME. CALLED THE BRANCH AND WAS ADVISED THAT THEY WILL SEND AN E-MAIL. 10 MIN THEREAFTER SOMEONE FROM THEIR H/O CALLED AGAIN AND ENQUIRED ABOUT THE SALARY ADVISE WHICH WAS EXPLAINED IN DETAIL. CALLED THE BRANCH AND EXPLAINED, WAS TOLD THAT THEY AWAITING A REPLY FROM H/O.<br> <br> TODAY BRANCH RECEIVED NO RESPONSE AND I CALLED H/O BUT TO NO AVAIL.<br> <br> REQUIRE ANWSERS FROM BANK!

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Replies (1)
African Bank
African Bank's reply25 Feb 2015, 14:38
Official
Hello VALARIE,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards
Sylvester Fraser
Service Optimization Specialist
Shared Services
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