Unable to claim insurance for personal loan

In Oct 2014 I was dimissed unfairly and advised African bank that I was taking my company to the CCMA therefore I was not claiming UIF and not able to pay my loan. They advised me that if my dismissal was unfair then my insurance would cover it. I went to the Benoni branch office and faxed 26 pages of my CCMA award stating that my dismissal was unfair. They then advised me that in order for my insurance to pay for my loan I would require a dismissal letter from my previous employer stating the same as CCMA. I have been at my wits end as I advised them I never received a dismissal letter in the first place so how can I get a letter from my company to support CCMA findings. They refuse to pay out my insurance and I advise them to stop calling me and adding interest to my loan. I am still unemployed and whenever a family member deposits money into my account they keep on deducting even after I have stopped the debit orders from my bank. I need this matter resolved asap as then the insurance with your loan is a **** and when it comes to paying out i have been advised that since is outsourced it has nothing to african bank. I am not receiving UIF to date so whats the point of insurance