Unable to access my money for a month

I've been to 3 different African Bank branches in the last 2 weeks. First of all, there is NO ticketing or queuing system, NO ONE to receive you and ask what you need help with. At all 3 branches, there were literally just 1-2 staff members. I've been trying to update my cellphone number to log into my banking app and online. I haven't been able to access my money or accounts this entire December. Not a single African Branch have been able to help me update my cellphone number. First I was told the system is offline, then I was told my finger prints don't pick up and that I don't exist on the system. Then I was told to go to Home Affairs to retake my finger prints. I spent 3 hours at Home Affairs in George and Africam Bank in George trying to resolve the issue. Home Affairs tells me everything is fine and there is no reason AB should not be able to help me access my money. Then AB told me they updated my cellphone number but their IT system is faulty and therefore I cannot receive a ping to update my password and log in. They told me that IT will contact me the same day to resolve the issue. It's been 3 days with no answer and a total of almost a month with no access to my money or any resolution from AB. All because of a cell phone number and their IT systems that don't work. I'm literally at the point to close all my accounts but I can't even do that because they can't access my accounts. I've had it with African Bank. Disastrous and pathetic just like everything else in this country.