Unable to access my investment account

Item: African Bank
Rating: 1
Author: Graham B

I have been trying to get access to my notice account since 1 February but there is some kind of block on my account despite my providing the RICA documentation. Call centre says it's been escalated but I have no idea what is going on

Helpful (0)

Replies (3)

African Bank's replyOfficial

13 Feb 2024, 13:11

Your enquiry has been successfully logged. Your reference number is ***). Please verify your contact number by replying Yes to the SMS you received.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply13 Feb 2024, 13:11

Official

Graham B's updateReviewer Update

13 Feb 2024, 13:30

This is getting beyond ridiculous - I spoke to your call centre and this has apparently been escalated to management - why are management doing nothing?

Graham B's update13 Feb 2024, 13:30

Reviewer Update

This is getting beyond ridiculous - I spoke to your call centre and this has apparently been escalated to management - why are management doing nothing?

African Bank's replyOfficial

13 Feb 2024, 13:40

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***

African Bank's reply13 Feb 2024, 13:40

Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team
***