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Innocentia N
1 reviews | Active since Jan 2012
25 Feb 2026, 17:01
*****ulent second account
I want to settle this account but because of your incompetence you’re making it hard for me. Why am I listed as if I have two accounts that show the same reference number and different amounts? Who did that and who is responsible of fixing that nonsense? As it is I’m being told that it has to be rectified at the branch? For what? I owe less than R18k yet when I check it shows an amount exceeding R30k. You will fix this asap and provide me with proper feedback. Cause this screams *****. Worse that I called few days ago requesting for a settlement letter and your stupid people didn’t pick that up. Basically I was still gonna get harassed over a debt I know nothing about.
Helpful (0)
Replies (8)0
Replies (8)
African Bank's replyOfficial
25 Feb 2026, 17:59Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. I have contacted you however I was unable to verify you.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply25 Feb 2026, 17:59
Official
Thanks for speaking up and calling us out. We're serious about keeping personal information safe. However, to do this we need to confirm your identity before we can start working on your concern. I have contacted you however I was unable to verify you.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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Innocentia N's updateReviewer Update
26 Feb 2026, 00:17Try to verify me again cause the issue is not on my side. I’ll be waiting for your call.
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Innocentia N's update26 Feb 2026, 00:17
Reviewer Update
Try to verify me again cause the issue is not on my side. I’ll be waiting for your call.
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Innocentia N's updateReviewer Update
26 Feb 2026, 08:43It’s a new day and I haven’t heard from you about my complaint. How long does it take to check your system and what my complaint is related to?
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Innocentia N's update26 Feb 2026, 08:43
Reviewer Update
It’s a new day and I haven’t heard from you about my complaint. How long does it take to check your system and what my complaint is related to?
African Bank's replyOfficial
26 Feb 2026, 10:54Thanks for speaking up and calling us out. Your request has been logged and is currently being attended to. Please note that the turnaround time (TAT) is 21 working days. We appreciate your patience while we resolve this for you.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply26 Feb 2026, 10:54
Official
Thanks for speaking up and calling us out. Your request has been logged and is currently being attended to. Please note that the turnaround time (TAT) is 21 working days. We appreciate your patience while we resolve this for you.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's replyOfficial
26 Feb 2026, 10:55We've responded to your earlier query. Kindly confirm you've received it.
African Bank's reply26 Feb 2026, 10:55
Official
We've responded to your earlier query. Kindly confirm you've received it.
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Innocentia N's updateReviewer Update
26 Feb 2026, 11:12Can I get a call back urgently from collections. The lady assisting me was unable to capture an arrangement and her line was very bad and the call got cut. She said the person that captured the 1st one is the one that can assist.
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Innocentia N's update26 Feb 2026, 11:12
Reviewer Update
Can I get a call back urgently from collections. The lady assisting me was unable to capture an arrangement and her line was very bad and the call got cut. She said the person that captured the 1st one is the one that can assist.
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Innocentia N's updateReviewer Update
26 Feb 2026, 11:53Collections is not helpful and it frustrates me so much. Do you want this account to be paid or should I wait for 21 business days cause of your mistake to be rectified before I can start paying? How does a whole collections agent refuse to assist with an arrangement?
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Innocentia N's update26 Feb 2026, 11:53
Reviewer Update
Collections is not helpful and it frustrates me so much. Do you want this account to be paid or should I wait for 21 business days cause of your mistake to be rectified before I can start paying? How does a whole collections agent refuse to assist with an arrangement?
African Bank's replyOfficial
26 Feb 2026, 11:54We have referred your request to the relevant collections team who will contact you urgently to assist with your arrangement. Sorry for the inconvenience caused by the call drop and the poor line quality.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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African Bank's reply26 Feb 2026, 11:54
Official
We have referred your request to the relevant collections team who will contact you urgently to assist with your arrangement. Sorry for the inconvenience caused by the call drop and the poor line quality.
Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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