*****ulent Overdraft account opened without my knowledge

An overdraft account was opened under my name without my knowledge. I disputed this with African bank and made them aware that I did not open an overdraft account with them. A case was opened on 3 September 2024 and was advised that they would get back to me in 7 working days. I haven't heard anything from African bank instead I get multiple calls in a day requesting me to make a payment arrangement for an overdraft account I did not open.

My salary is not paid to my African Bank account so I don't understand why I I would have an overdraft account with them. My bank details were also changed on the 2nd September and I didn't request this. I had to ask them to revert back to my bank details I requested for debit orders.

Kindly investigate this matter and stop harassing me with calls. I am tired of repeating the same story to consultants.