*****ulent bank

The worst bank ever. I would like to report a ***** case that I opened at African Bank. My husband and I went to Greenacres branch on the 11/10/2023. I have attached the copy of the loan agreement. They advertise to us their new card and advised if we want to receive the funds quicker, we should make a deposit to that card. My husband and I deposited an amount of R20 000 to the account.

There after waited for the funds to reflect. On the 12/10/2022 I received a call from and they asked about the service received at the branch. On the 14/10/2022 I received a call again from the same number asking the same questions about the service at the branch. But this time the told me to answer from pop up message they will send me and if I had any questions I should go to the branch. As a consumer we felt safe as we knew that this card we have gotten it straight from the branch and they are the only people who had this information.

After we have rep**** to the OTP the fund in the account where withdrawn. An amount of R 19 999.60 was withdrawn. I opened a ***** complaint at the same branch African bank and until now 22/05/2023. African bank refused to provide me with the complaint reference number or the name of the consultant that was assisting us with the loan. I even went as far as reporting them on social platforms like Hello Peter but nothing changed, please assist. I have attached a copy of the loan agreement and police report.

Kind regards Mrs Yandisa Nkewu ***