TWO WEEKS!! NO FEEDBACK

So I’m here with an update on African Bank and it’s poor services. I had mentioned in my previous review that I had taken my documentation for KYC on the 26th of July, I have not got back any email, call or sms regarding this. Today is the 7th of August and all my monthly transactional payments are on hold because someone in the KYC department is too special to respond to emails and getting a salary to do absolute nonsense on the job. They don’t seem to reply to anything unless there’s some sort of way things work there? Who knows

Well, they clearly check their emails right? Because I’ve been to two branches now to help send my documents and neither of them have received feedback. I’ve sent out 7 emails with my email and I have received no response. I’ll be closing my account with this bank this week if nothing happens because they’ve put me through unnecessary hell. I’m looking for a government body that deals with bank’s inefficiency to report this matter to in the meantime in regards to this issue because clients cannot be treated like dogs by these bodies if they’re trusting you with their money. I’ll send another update at the end of the week if things improve or get worse