Two Months Without Access After African Bank Freezes MyWorld Account

My partner and I opened a MyWorld account with African Bank in October so that we could use the different pockets for our household and travel expenses. We chose this account specifically because we both needed to be able to access and use the funds.

We deposited money into the account using Nedbank in early November, and again from a Capitec account on 28 November. Shortly after this, the account was placed “on hold due to suspected *****.” Since then, we have not been able to withdraw any money, transfer funds between pockets, or use the card at all.

Over the past two months I have: • Called the call centre more than three times • Visited Kwamhlanga Crossroads branch twice • Visited Phola Mall branch three times

Every time I am told the same thing that a complaint has been logged and I must wait for feedback. I have repeatedly been promised that someone will call me back, but I have never received a call or a proper update. I am very tired of explaining the same situation over and over again without assistance.

This money was deposited for important living expenses, and yet I have had no access to it for over two months, despite the account being legitimately opened by us. At this point, I simply want access to my money so that I can close the account and move to another bank, because this situation has caused unnecessary stress and inconvenience.

I would appreciate urgent assistance in resolving this matter.