TV Claim

i bought a TV in 2012/10/01 which is ending in 2015/11/07 the house burned in July 2014 i tried to enquirer but was told that since i don't have papers they cant help me and they also moving .then this year few weeks back African bank called me regarding money i made arrangement for 24/04/2015 to deduct two months installment then i also explained my issue .she then said to me i must go to the branch i went there and submitted all documents .instant of giving me good response they give me different numbers to call and there is no one helping me .Can you please help me<br> <br>