mW
morne W
1 reviews | Active since Jan 2014
08 Apr 2015, 15:18
tsikita / michelle poggenpoel pwc bad service
i am assisting my client to obtain her paid - up letter from African Bank - and P.A'S TSIKITA , MICHELLE POGGENPOEL P.a's to the the ceo's ( curator ) office - 'failing to do so !!!!!! or postponing the matter - no feedback after the client has paid arrears since last week , Makes you wonder why a company is going down .
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African Bank's replyOfficial
09 Apr 2015, 11:31Hello service24/7,
Thank you for referring your concerns via Hello Peter.
We confirm that we have been in contact with the client, and have updated her with the status of her complaint.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service, and cannot provide information regarding the clients account to a third party without required documentation.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we have been in contact with the client, and have updated her with the status of her complaint.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service, and cannot provide information regarding the clients account to a third party without required documentation.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
African Bank's reply09 Apr 2015, 11:31
Official
Hello service24/7,
Thank you for referring your concerns via Hello Peter.
We confirm that we have been in contact with the client, and have updated her with the status of her complaint.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service, and cannot provide information regarding the clients account to a third party without required documentation.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***
Thank you for referring your concerns via Hello Peter.
We confirm that we have been in contact with the client, and have updated her with the status of her complaint.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service, and cannot provide information regarding the clients account to a third party without required documentation.
Kind Regards
Contact Centre Support Specialist Team
Contact number: ***