TRYING TO GET HOLD OF A AFRICAN BANK AGENT- URGENT

TRYING TO GET HOLD OF A CALL CENTRE AGENT FROM AFRICAN BANK TO MAKE PAYMENT ARRANGEMENTS DUE TO A FAMILY RESPONSIBILITY CRISIS. I URGENTLY NEED AFRICAN BANK TO ALLOW ME TO SKIP MY AUGUST DEBIT AND REINSTATE IT FROM SEPTEMBER. WHENEVER I DO CALL THE LINE BREAKS.