Trying to do the right thing is not always a solution

<p>I've made arrangements to have a standard amount debited off my acount in accordance with the 3 accounts. However this month an additonal amount of R500.00 was debited off my account. I contacted the collections department and was advised that i need to forward a copy of my ID and three monhs bank statements to ********** well that backfired because i recieved numeorus undelivered mail stating only certain people with relevant access could make use of this email address. I called and was advised to fordward the noted documentation to ********** I received a text message stating that the reason why an additional amount was taken off my account was that the agreed amount in accordance with the consential debit order was returned, meaning they never recived the money. Weird becasue my statement inidcates otherwise and so does the feedback from the consultant at the bank. This morning i recived a text message stating that they cannot process the refund as they have already refunded me. Why an i getting different versions.....i want proof of that refund and proof that i actually accessed that money. I whose account was this refund done cause it was surely not mine. U better sort out your **** and incompetence and refund me my money immediately.</p>