TK
Thandeka K

1 reviews | Active since Dec 2018

04 May 2024, 08:12

Trust this bank at your own risk.

They put my account on hold with out a valid reason I was not even informed. This left me without money I have bills to pay food to buy for my kids the only thing I get is sorry they don't even know when this mess will be sorted. I was one of the first people to open the my world as employee. They didn't even bother look at all those details they were just told to block by a 3rd party and they did the most stupidest thing I have heard in my life . After speaking to 10 different consultant who were clueless one told me my issue will be sorted after 4 hours it's day 2 today . The other says there's no turn around time. I was okay with this account but after this I am closing and definitely refraining from referring people . What a pathetic service I received I don't have answers I don't if I will ever get my money-back this is after calling call centre 10 times

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Replies (4)
TK
Thandeka K's update05 May 2024, 11:27
Reviewer Update
I called again yesterday spoke to a very arrogant and rude consultant who told me that in end of me explaining my story she is just talk in general as there nothing she can do and she gave me forensics email. What is very confusing is that they say they can tell me the reason my account is onhold but they do . To top off the African bank forensics block my account because they we requested by Capitect even my ID number is block which means these are seriou accusations. The very part funny part is my account with capitect was working yesterday after my ID and AB accounts were blocked . On the email I sent I made aware that if one is suspected for ***** all accounts should be including the Capitect account of which if block I am definitely taking this matter on. As my ID number is flagged as *****ster my reputation has and will suffer because of your incompetence.
TK
Thandeka K's update05 May 2024, 11:31
Reviewer Update
I am not calling your call centre I have 12 times if not more useless to core I can't wait for nonsense to be over so I can move my things from this bank to think my own bank has not even considered to look at all transactions from when the account was open. I have never been so annoyed by bank in my life .
African Bank
African Bank's reply05 May 2024, 13:58
Official
Your enquiry has been successfully logged. Your reference number is ***. Please verify your contact number by replying Yes to the SMS you received.
African Bank
African Bank's reply05 May 2024, 13:59
Official
I noted your earlier post and have provided a response there. Kindly confirm its receipt.