Treating customers unfairly

Good day To whom it may concern A lady from african bank at Westgate couldn't help due to she said I was ***** due to I didn't bring along my identity book for me to activate my app I am an African bank client ,she told me she doesn't even trust my finger prints but she was able to assist a white lady without the identity book she gave me a very bad service told me I was *****,how I can be ***** while I'm banking with african bank ,I also get my salary through their bank and it's nit the first time getting such service ,people who are using african bank I bet you must pull out the service that we always get from the consults is very bad and poor ,also dragging the african bank name I the mud that is why african doesn't have many clients because of their workers The lady who I am talking about is dark in complexion and has a short hair ,she even told me to go throw myself to the nearest hell for all she cares she won't assist me I am pulling out of this bank,we need answers from the bosses if is this how you teach your consultants to treat customers I am writing this review sitting next to the ladies who also complain about the same thing 4 of the ladies also want to pull out Please Intervene,isn't there any security questions and finger prints that they do if someone didn't bring their identity book instead of telling people that they *****sters I'm so angry and very much hurtful