Treated unfairly

To whom it may concern <br> <br> Last year December I received an sms advising me that I qualify for a discount should I need to settle my account before time, I requested a settlement quote which I received and my account was debited just before I settle the account. I then sent email to Thabang Maponya who I believe is a team leader at the call centre requesting him to forward an updated quote, which he never did, last month eventually he sent after I got the customer advocate involved and the same thing happened where my account was debited before it was settled. I have been sending follow up emails to him, which he doesn't even bother to read, instead he is deleting them. Could someone please respond to my email <br> <br> I called Phatheka today from the call centre who advised that I DON'T qualify for the discount anymore and I find that so unfair as I have been waiting for someeone to get back to me. <br> <br> Can someone lo ok at this issue as the matter of urgency as I am done with dealing with Thabang who is not willing to assist me as clients <br> <br> Regards Elvis