1 reviews | Active since Nov 2016

02 May 2018, 13:34

Treated like ****

Was phoned today and very rudely dealt with by a very unprofessional lady who was telling me I have not paid even though African bank had sent me a sms thanking me for making my payment ON TIME. when I asked to speak to her supervisor she put then phone down in my ear.

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Replies (2)
African Bank
African Bank's reply02 May 2018, 14:17
Official

Thanks for speaking up and calling us out. We're giving your concern our full attention and we'll get back to you shortly.

Talk to you soon.

Your African Bank Support Specialist team

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African Bank
African Bank's reply08 May 2018, 11:42
Official

Our African Bank Complaints has done everything possible to resolve your concern and has sent you a reply.

We're really sorry that you still feel unhappy, but unfortunately we have to stand by our decision this time.

Your African Bank Support Specialist team

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