1 reviews | Active since Apr 2019
Traumatized by AB
It saddens me to even write this, as I lost my job and I have to deal with this.
I got a call this week advising that I owe on my credit card R500 puzzled because I have never missed a payment on my debit order the debit always gos though but because I was going through alot I thought it must be a mistake. Today I decide to check what's happening because of being harassed by non stop calls. To my surprise you guys debited me R100 and my debit order is R919 so why would you debit R100 and put me in such a mess intentionally. Secondly your statements sent does not make sense at all it does not even explain or show my translation to see if I'm at fault. So I got paid and my debit normal go's off without any problems now that African bank you are responsible for debating the incorrect amount of R100 instead of R919 why am i liable because i don't have the money to pay the outstanding amount as i thought the debit was successful and you even sent an sms and now im being hassled for a mistake made by you, I'm under alot of stress as it is please sort this out it's not my fault that the full debit was not collected.
I have responded to the sms and Still no assistance. Today I decided to call African bank your stuff are not trained very well. No one can explain to me why I was debuted R100 instead off R920 I'm being told its unfortunately i need to pay even if you made the mistake can I get this resolved so I can apply for insurance. All your stuff want is for me to commit in paying and yet they can't even help resolve disgusting treatment.
I have responded to the sms and Still no assistance. Today I decided to call African bank your stuff are not trained very well. No one can explain to me why I was debuted R100 instead off R920 I'm being told its unfortunately i need to pay even if you made the mistake can I get this resolved so I can apply for insurance. All your stuff want is for me to commit in paying and yet they can't even help resolve disgusting treatment.
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Your African Bank Support Specialist team
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Your African Bank Support Specialist team
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Talk to you soon.
Your African Bank Support Specialist team
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