1 reviews | Active since Jan 2013

23 Nov 2016, 04:45

Transunion not updated arrears paid

<p>I had paid R17000 arreas on my african bank loan. I further paid an amount to close off my credit card. The card has been updated on Transunion, even though i paid after i settled the arrears. The arrears I paid before the credit card are still showing. My home loan application has been declined because of the arrears. When I called transunion, they told me I must inform African bank. They cannot update anything if the service provider has not given them a go ahead. I need the account to be updated immediately. I spoke to a consultant yesterday, he told me transunion updates after 21 days, its more than 21 days now. </p>

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Replies (1)
African Bank
African Bank's reply23 Nov 2016, 11:46
Official
Thank you for referring your concerns via Hello Peter. We confirm that we are investigating your concerns and will provide you with feedback shortly. Kind Regards Contact Centre Support Specialist Team Contact number: ***