LG
Lebogang G

1 reviews | Active since Jun 2015

17 Jun 2015, 13:37

TRANSUNION CREDIT REPORT NOT UPDATED.

On Wednesday the 25th of March 2015 12H25 i called into your Client Service department querying how much is outstanding on my loan and credit Card. A Consultant by the name of Noxolo advised me of my outstanding amount and also loaded a debit oder of R1507 for my loan to be debited on the 20th of April.<br> on the 20th of April this amount was debited and my Balance on the loan was R1507 and on the Credit Card R3669.73, i then called on the Tuesday the 21st of april and spoke to another Consultant to make arrangements to pay everything up. She then advised she will load a debit oder of R3669.73 for the credit Card and R1507 for the Loan. On wednesday the 22nd of April African Bank took both these debit orders as agreed.The consultant advised that once the debit order is received i will receive a Paid up letter. I got paid up letters after a hassle however now account *** is not showing Paid up on my transunion credit report please fix this.

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Replies (1)
African Bank
African Bank's reply17 Jun 2015, 16:07
Official
Hello LeboG123,

Thank you for referring your concerns via Hello Peter.

We confirm that we are investigating your concerns and will provide you with feedback shortly.

Kind Regards

Ruth Mmotlana
Contact Centre Support Specialist Team
Contact number: ***