Transaction correction still not done days later.

On Tuesday the 28th of October, 2025 I made a purchase of R333.97 using my African Bank card and whilst swiping the speed point malfunctioned and declined the transaction. I had to enter my PIN again and it was successful. I received 2 SMS reflecting that the transaction had gone through twice and in both instances the balance changed. The store has checked and confirmed they only received 1 payment. I called African Bank and they stated they couldn't assist as that transaction had not cleared on their side. The payment was done on the 28th but the bank statement reflects it was done on the 30th. Only one transaction is reflecting on my bank statement and the other transaction balance has not corrected back into my account. I contacted the contact centre and I had to call 4 times and spoke to different customer care agents who were so *********** and rude. I eventually went to a branch in Pietermaritzburg, Capital Centre and that consultant also did not help but instructed me to wait for her Manager who didn't show up until I went to their Selgro branch where a consultant explained she can't see both transactions or the previous balance but was helpful enough to log a query regarding this matter. As soon as this matter is resolved I will be closing my account with African Bank. This matter inconvenienced me and my children greatly because that amount was needed for important school items and I had to resort to borrowing money. The way they (African Bank)handled this matter left a sore place in my spirit.