1 reviews | Active since Jul 2012
Tracer for What?
<p>I have been behind with my payments on my African Bank account but have made arrangements to start making a payment and to my surprise i have been threatened with a tracer being sent to me to ascertain if i will be paying. I think that is too extreme and i really feel threatened. Can African bank explain why they are threatening me like that? I have been a loyal customer and i answer their calls and dont evade their calls and this is how i am treated?</p>
Thank you for referring your concerns via Hello Peter.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Please call our Customer Service Centre on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za
Kind Regards
Zelda Moloana
Contact Centre Support Team
***
Thank you for referring your concerns via Hello Peter.
Due to the Protection of Personal Information Act (2013) of South Africa, we are required to successfully identify and verify customers before providing a service.
Please call our Customer Service Centre on ***, or visit any of our African Bank branches for assistance, or register to access the self service options on www.africanbank.co.za
Kind Regards
Zelda Moloana
Contact Centre Support Team
***