Total ******* by African Bank

Good day, on the 16/02/2014 I called African bank requesting for my settlement letter, I got a shock of my life when I saw the figures on it, I phoned again and the lady saw the error and promise me she will call back but in vain, 18/02/15 phoned again still no help, I was given the email address for the customer advocate, I sent an email got a respond requesting for my id number, I have sent it but still, sent 3rd email to know if there was any feedback nothing. On the 19/02/15 I called customer care thinking maybe they have noticed the error and fixed it, guess what, it came back the same way as the previous one, I have sent an email to Bonolo Tlhoaele asking if she got my emails up until now when I'm sending this email to you she hasn't contacted me, instead I've been getting stupid calls from agents offering me loans and settlement loans, African Bank is such a reap off disastrous Bank ever that I will NEVER recommend anybody to use.