Total *******

I am lost for words. I have been paying my loan and credit card and in December settled both accounts. I called in to confirm my accounts have since been closed and was told my credit card has been but not the loan. I asked why and the agent said after I paid charges were added and I now need to pay this amount. I had requested a settlement letter which gave me an amount that I paid and to no surprise they trying to ****** more money from me! How can a bank of this size continue *********** consumers especially in these trying times? I want this resolved asap. I have paid way too much and it’s not fair to now expect me to still pay more. Absolutely absurd!