TOLD LOAN APPROVED , THEN REJECT WITH NO COMMUNICATION, NO TANGIBLE EXPLANATION FROM CONSULTANT.

I have seen On this platform I am not the 1 person to complain about this,

I received a call from one of African Banks consultant with an offer about a consolidation loan, I agreed and went through the whole applications process, provided requested documents requested, They provisionally approved me the loan and called me back many times though out the week, then on 22nd July a guy call me all amped congratulating me and told me I had been finally approved for a certain amount and stayed on the phone with him , he took all the details needed as we completed the final contract that he said he would email to me, all that is left he needed to confirm my employment, to complete the process, I gave him my Hr number. He told me the money should reflect in my bank account within 24 hours and my contract will be emailed through. Today I get sms from my bank notifying me that African Bank is yet again requesting for my bank statement….which was provided to them by myself and my bank before, When i called to find out where is the copy of my contract is and why they are still requesting from my bank, the consultant says she is so sorry but the loan declined. I asked what did they mean by declined if the day before the consultant said everything went through as normal and I should expect the money in my bank within 24 hours. The consultant did not know where or what went wrong, not of them could explain and no valid reason was given , but only that I did not meet the criteria as that is only what is written on the system….she would send a complained to another department that would call me. This is ridiculous as they took time, told me im approved , but no one took time to inform me about the decline…until I called, the consultant could not explain, she sounded clueless or new on the job, that is unprofessional, to enter everything onto the contract and told me it was approved but all of a sudden the next day they dont even call or sms to tell you anything. Instead you are under the impression that you are receiving the money in your bank b=in 24 hours as told so.

I was once their client and paid them back every cent…that should count for something, 2ndly, they called I did not call them, 3rdly make me think and wait for money , that is not coming, if I did not call, I’d sit not knowing of the changes, 4thly, why call a client and tell them they are approved before completing all the checks, why play with client emotions??? Someone did something wrong. TO SAY IM ****ED OFF IS AN UNDERSTATEMENT