LM
Lebo M

1 reviews | Active since Mar 2018

19 Dec 2018, 14:21

Toilet Service

So this the people from this pathetic bank will call you countless times (more like harass you) and threaten you. I thought it was a trusted bank but it seems like the service has now gone from the toilet right down to the messiest gutters. 1stly, they couldn’t help me when I was retrenched and I was sent from pillar to post until I gave in. Then before I knew it, they handed me over. If that is not bad enough, the company they allocated “cant” trace my payments taking me back to square 1 with additional payments. AFRICAN BANK will mess up your credit score highly. Its atrocious how one is treated by these vulture. I then decided to rather start from the beginning and pay again through them and they still handed me over after arrangement made. Basically, I must be handed over 100 times before I can settle my account. I bet I will be an ancestor by then. I requested a letter asking for NOT SO AFRICAN BANK to show that I have made arrangement yet again. Guess what? 5 days later, my request and pleas have been ignored. This is one toilet service I am receiving and it I am sick and tired of the incompetency. Too too pathetic. I wonder when will my letter arrive. I just wonder and it will be a miracle.

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Replies (2)
LM
Lebo M's update21 Dec 2018, 13:02
Reviewer Update
I am still waiting for the letter and have been checking my emails like mad but still nothing till date.
African Bank
African Bank's reply04 Jan 2019, 15:31
Official
 Dear customer  Unfortunately we have been unsuccessful in contacting you and we are therefore unable to proceed with this complaint.  Please contact us in order to address your concerns.  Your African Bank Support team ***