NS
Nkanyiso S

1 reviews | Active since Oct 2020

12 Sept 2024, 23:01

Title: Urgent: ***** Investigation Follow-Up - African Bank and MTN

I(Nokonga Shezi ,ID *** ) writing to follow up on a serious ***** incident involving my credit card from African Bank and my account with MTN. Despite raising this matter previously, I have not received any substantial updates or resolutions from either African Bank or MTN.

My credit card was de*****ed, and unauthorized transactions were made without my consent. I have contacted both African Bank and MTN numerous times to address this issue, but I have yet to receive a satisfactory response or action to resolve this matter.

I request a thorough investigation and an immediate resolution to this case. This situation is causing me immense stress and inconvenience, and I expect both African Bank and MTN to take full responsibility for ensuring the safety of my accounts and funds.

I urge both companies to expedite the investigation and provide me with a clear and timely update on the progress and outcome of this case.

Sincerely, Nokonga Shezi Contact: +***1 Email: ***

0
Replies (2)
African Bank
African Bank's reply13 Sept 2024, 09:31
Official
Thanks for speaking up and calling us out. We'd like to call you and listen to your concern in detail, but we can't get hold of you. You phone ring twice and go to voicemail. Please give us a call on ***so that we can get to the bottom of this.
We hope to talk to you soon.
Your African Bank Support Specialist team
NS
Nkanyiso S's update16 Sept 2024, 05:51
Reviewer Update
I need this matter to be sorted out I can be paying for something that I was de*****ed with no . And this too getting to my nerves. Please let's resolve this issue once and for all .from July I have been stressing about this thinking it will be sorted out and this put to rest .